Battle for Value 2004: FedEx Corp. vs. United Parcel Services

1 . FedEx has virtually invented customer logistical management by victimisation a hand-held barcode scanner in 1986 to be forward in order tracking and process monitoring, UPS didnt get by close until 1991 with electronic signature tracking and began their own logistics chemical group in 1992. In 1975 UPS guaranteed sales talk to every address in the continental US, FedEx could guarantee auction pitch to every one of the 50 states in 2002. Both began commit in information technology, aircraft and facilities to champion helper innovations, maintain quality, and pore costs. Fed Ex has 50000 principle vehicles, 625 aircrafts, 216500 all-encompassing- and part-time employees that ship very much than 5.4 million boxs daily UPS has 88000 ground vehicles, 583 aircrafts, and 360000 employees (64% were unionized) and moves more than 13 million packages and documents every day. The air enunciate member was a 25 billion portion of the US package delivery as siduity and was concentrated in letter and packages and all-night and deferred. All FedEx s subscriber line concern activities were in the air express segment while further 22 % of UPS revenue were from from the near day air business , however the two companies engaged in a risky challenger to dominate the firmament .

The two companies created a mingled number of strategies to meet the competition such as: guest focus both companies stress their focus on the customers by listening to customers needs, providing customized solutions and committing to a service relationship. Price competition UPS abb reviated the price of overnight Fedex letter! s by half run theateral reengineering -because of the price competition the diminution of cost became a antecedency info technology FedEx uses COSMOS (Costumer Operation Service cut through Online System) which transmits data from package movements , customer preference ups, invoices, and deliveries to a cardinal database, while UPS relied on DIAD ( Delivery Information Acquisition Devices) which were handheld units...If you want to get a full essay, order it on our website: BestEssayCheap.com

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